Song skipping like a scratched cd

I am having the same issue on many devices (Sonos, control4 controller, phones IPads) same songs. Not sure what to do have made a lot of play lists do not want to change platforms but can’t listen to the music this way

Hey @Heidi and John 

Sorry about your experience. We can surely help you.

Is this happening to the same tracks? Have you tried restarting your internet router?

Please post the link for the songs, it could be something on them directly and we can certainly fix 

Ok so now more then one year people dealing with this problem and theres no way to fix it?? Seriously selling a product that work as censored like that i would be seriously by ashamed at least they dont gives a censored about there custumer

Hi there @elkev 

Sorry you feel that way.

The issue described in this thread is actually a combination of different things, depending on the user. I'll be happy to help you if you could provide more details about your own experience, as I couldn't figure out from your comments above 

hey there, i have many Control4 systems using Deezer that suffers what seems to be buffering issues. this is consistant on multiple control4 systems, running different OS versions, on different networks and internet speeds all with the latest Deezer driver. all other streaming services work fine (Tidal, Spotify and Tunein as examples) all Control4 settings have been checked but still the problem remains. I cant say I’ve seen similar issues on other streaming products (Heos and B&W Formation tested) any thoughts or suggestions, Control4 has not yet been able to come up with a solution for this.

Hello @Warren Husband do you get this error/buffering messages in the Control4 screen or in the Control4 app with Deezer in your phone? In any of the cases, could you please provide a screenshot with the problem.
Thanks

Hi Jaime

Thanks for the reply, there are no error messages on the Control4 system, only audio drop outs (typically buffering problems) when streaming Deezer through Control4. Playback from my phone works perfectly. This doesn't happen all the time, but often enough to be a pain... thanks again for you assistance

@Warren Husband I am not sure this troubleshooting will help but it worth trying:
Here's what you can do:

• Log out of Deezer on all devices it might be logged in
• Get a new password for the Deezer account linked to the sound system via this link
• Delete Deezer from the Control4 app
• Turn off your sound system device for 1-2 minutes
• Turn it back on
• Add Deezer to the Control4 app
• Login with your new Deezer password

Worth a try when it next plays up I will give them a go, thanks for the advice 

I am having the same issue the last months playing from the website (as Deezer has no app for Apple devices). Is driving me nuts. Try listening to a whole piece of classical or something, it’s impossible.

Deezer has an amazing sound but it’s by far the most glitchy service with the least support. I am seriously thinking of moving to Apple Music now they are loseless too. This is ridiculous. Has anything improved for you?