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Answered

Phone freeze and reset after playing song

  • 21 February 2023
  • 9 replies
  • 52 views
S
Rank

Hi guys,

Recently i just upgraded my phone to S23U from N10+

Previous i have been playing using my iFi iDAC OTG connect to phone and play flawlessly from deezer.

 

Then today, connect iDAC to my S23U play song. The first 2 seconds it plays and got sound coming from the DAC. but after 2 seconds. my phone freeze and restart.

Every time i connect and play, the same behavior occur.

 

Any idea what goes wrong?

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Best answer by Speakerman 27 February 2023, 03:06

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9 replies

Johnathan.Deezer
Userlevel 5
Badge +6

Hi @Speakerman! 

Can you please try to delete the Deezer app, reset the phone e reinstall it again? 🤔

After that, if you still getting the problem, please send me the Android version and the Deezer app version you have installed. 🕵🏼

Take care.

JohnathanF
S
Rank

Hi @Speakerman! 

Can you please try to delete the Deezer app, reset the phone e reinstall it again? 🤔

After that, if you still getting the problem, please send me the Android version and the Deezer app version you have installed. 🕵🏼

Take care.

Still doesn't work, Deezer ver 7.0.23.58

Android 13, one UI 5.1

S23 Ultra

A

@Speakerman 

Does the app work if you don't have a DAC connected?

You could also try the beta version of the app. (https://www.deezer.com/beta/newandroid)

S
Rank

Apps works fine without the DAC

 

 

Johnathan.Deezer
Userlevel 5
Badge +6

@dee_dirk can you reproduce this issue? I don’t remember if do you have the DAC too… 🤔

I’m also checking with the developers, let’s see.🕵🏼

JohnathanF
A

@Johnathan.Deezer 

I don't have Android anymore so I can't do a check. 😱

Johnathan.Deezer
Userlevel 5
Badge +6

Oh, ok @dee_dirk I will check with the team tomorrow then. Thank you! 😊

JohnathanF
S
Rank

@dee_dirk can you reproduce this issue? I don’t remember if do you have the DAC too… 🤔

I’m also checking with the developers, let’s see.🕵🏼

 

Soooo…. I’ve tried everything.

and get it to work with certain criteria, But all and all, I presume its samsung software problem.
Not deezer problem.

 

Initially, the freezing and rebooting cause by Old USB-C Hub.
I bought another Hub and another USB-C OTG dogle


NEW USB-C hub, freeze hang and reboot same as old hub

NEW USB-C OTG dogle - no problem, no hang or freeze plays deezer well

So i went deeper,

with my friend same S23U, cross checking the samsung USB-C headset System app

My friend USB-C hub works fine, however he is running on an older version of the system app 1.2.38

while im running 1.2.39

so I guess its the system app that is causing the freeze reboot.

The hub will work on me if im running a dedicate app that route USB connection to the DAC USB Audio Player PRO.

So I guess if deezer allows media output from DAC i think this wont be a problem too, hopping for that feature always.

 

Thank you all for the help btw, i lodge complains to Samsung too. 

Johnathan.Deezer
Userlevel 5
Badge +6

@Speakerman amazing! Thank you for your feedback on it! 🙌🏽

Take care.

JohnathanF
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