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Question

Music stops and won't start again

  • June 21, 2026
  • 1 reply
  • 13 views

Hello Deezer help center,

I noticed that the music playing will randomly stops. Then if I unpause I hear 1/10th of a second of music then there is no sound but the track keeps going forward (time is increasing). Going back or forward won't fix it. Last few times I had to force shutdown deezer in android apps parameters to make it work again. But now it doesn't work anymore. Even a full phone restart won't fix it. What can I do ? 

1 reply

Jaime.Deezer
Community Manager
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  • Community Manager
  • June 30, 2026

Would you be able to share a video with the problem you mentioned in order to investigate?

Thanks for your help and apologies for the inconvenience