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Log im Problem

  • October 30, 2025
  • 2 replies
  • 34 views
B
One Hit Wonder

hi everyone,

I'm a Deezer Premium member. I accidentally deleted Deezer data on my phone. Now, whenever I log in to Deezer on my phone, it shows me as a new member. I don't have any problems when I log in using browser. Do you have any suggestions?

Best answer by CharlyMX

Hello
Please make sure you're using the correct email address when logging into the app. If you're still having problems, please send your email address (the one you use in your browser) to community manager ​@Jaime.Deezer so he can look into what's happening with your account.
Please be patient; it's late in Europe and we have to wait until morning there.

Regards

    CharlyMX

    2 replies

    CharlyMX
    Superuser
    • CharlyMX
    • Superuser
    • Answer
    • October 30, 2025

    Hello
    Please make sure you're using the correct email address when logging into the app. If you're still having problems, please send your email address (the one you use in your browser) to community manager ​@Jaime.Deezer so he can look into what's happening with your account.
    Please be patient; it's late in Europe and we have to wait until morning there.

    Regards

    I 💜 Deezer
    Jaime.Deezer
    GropplerZorn
    CharlyMX
    Superuser
    • CharlyMX
    • Superuser
    • October 30, 2025

     

    While you wait, I invite you to participate in the Halloween contests and win prizes.

     

     

    I 💜 Deezer
    Jaime.Deezer
    GropplerZorn
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