One Hit Wonder

LG 7 Speaker

3 replies
100 views

Hi,

I have version 7.0.0.97 and cannot play Deezer on my LG model WK7 speaker.

chromecast

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Yula

Deezer Staff

Hey @Marcel.Kuiper,

Does your LG Speaker have chromecast built-in?

Do you get an error message?

What does it say?

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M

Marcel.KuiperAuthor

One Hit Wonder

I have checked the specs and Chromecast is built in.

When requesting a song to be played the speaker says Deezer is going to play it but this is followed by silence...

Yula

Deezer Staff

Hello @Marcel.Kuiper,

We are investigating this issue, can you please provide this information:

Brand and Model of the device where you can't cast
If possible screenshot of error message
Was it working before? Did you notice that it stopped working after some update from OS, Deezer app or firmware of the device?
Deezer version, OS version
If it is Chromecast external device or Chromecast built-in
In case it is built-in what version it is: V1,V2,V3? https://support.google.com/chromecast/answer/7124014?hl=en https://support.google.com/chromecastbuiltin/answer/6102923?hl=en
Can you try to cast from other devices like laptops, mobile phones, tablets,...

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