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Dawg
Rising Star
Dawg
Rising Star
September 26, 2025

Issue with "Shuffle my music" button

  • September 26, 2025
  • 6 replies
  • 72 views

Hi. I've got a weird issue with the "Shuffle my music" button lately.

Usually, when I hit it, it shuffles all my music—my Favorites and all my tracks from my playlists.

But since yesterday, it's only shuffling my Favorites and totally ignoring all the songs in my playlists. Super annoying!

Even weirder, sometimes it gives me a pop-up saying I don't have any tracks or playlists, which is definitely not true.

Could you please check this out?

    6 replies

    awesomemac
    Superuser
    awesomemac
    Superuser
    September 27, 2025

    I’m wondering, do you also have this issue when using Deezer with the browser?

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      September 30, 2025

      Still with the same issue ​@Dawg or everything’s fine now?
      Thanks

        Dawg
        Rising Star
        DawgAuthor
        Rising Star
        September 30, 2025

        Still with the same issue ​@Dawg or everything’s fine now?
        Thanks

        Hi! 

        The problem has been resolved, thank you.

          Dawg
          Rising Star
          DawgAuthor
          Rising Star
          October 28, 2025

          Still with the same issue ​@Dawg or everything’s fine now?
          Thanks

          Hi. Sorry, but the problem is back. I run into this issue several times per month steadily. The shuffle feature just doesn't work. Reloading phone and signing out don't help. 

            Alfredo.Deezer
            Community Manager
            Alfredo.Deezer
            Community Manager
            October 29, 2025

            Still with the same issue ​@Dawg or everything’s fine now?
            Thanks

            Hi. Sorry, but the problem is back. I run into this issue several times per month steadily. The shuffle feature just doesn't work. Reloading phone and signing out don't help. 

            Hi ​@Dawg 

            We have cleared the cache in your account from our end. Can you try to see if this helps, please? 😁

            Dawg
            Rising Star
            DawgAuthor
            Rising Star
            October 29, 2025

            Still with the same issue ​@Dawg or everything’s fine now?
            Thanks

            Hi. Sorry, but the problem is back. I run into this issue several times per month steadily. The shuffle feature just doesn't work. Reloading phone and signing out don't help. 

            Hi ​@Dawg 

            We have cleared the cache in your account from our end. Can you try to see if this helps, please? 😁

            Hi! The shuffle feature is working but again it doesn't play songs from my added playlists – only from favourite tracks :( The same with the Flow favorite mode. 


            UPD: shuffle feature isn’t working again. The issue is present in both the Android and desktop applications. 

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