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Issue with "Shuffle my music" button

  • September 26, 2025
  • 6 replies
  • 49 views
Dawg
Rising Star
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Hi. I've got a weird issue with the "Shuffle my music" button lately.

Usually, when I hit it, it shuffles all my music—my Favorites and all my tracks from my playlists.

But since yesterday, it's only shuffling my Favorites and totally ignoring all the songs in my playlists. Super annoying!

Even weirder, sometimes it gives me a pop-up saying I don't have any tracks or playlists, which is definitely not true.

Could you please check this out?

Alfredo.Deezer

6 replies

awesomemac
Superuser
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  • awesomemac
  • Superuser
  • September 27, 2025

I’m wondering, do you also have this issue when using Deezer with the browser?

Alfredo.Deezer
Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • September 30, 2025

Still with the same issue ​@Dawg or everything’s fine now?
Thanks

Alfredo.Deezer
Dawg
Rising Star
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  • Dawg
  • Author
  • Rising Star
  • September 30, 2025

Still with the same issue ​@Dawg or everything’s fine now?
Thanks

Hi! 

The problem has been resolved, thank you.

Jaime.Deezer
Alfredo.Deezer
Dawg
Rising Star
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  • Dawg
  • Author
  • Rising Star
  • October 28, 2025

Still with the same issue ​@Dawg or everything’s fine now?
Thanks

Hi. Sorry, but the problem is back. I run into this issue several times per month steadily. The shuffle feature just doesn't work. Reloading phone and signing out don't help. 

Alfredo.Deezer
Alfredo.Deezer
Community Manager
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  • Alfredo.Deezer
  • Community Manager
  • October 29, 2025

Still with the same issue ​@Dawg or everything’s fine now?
Thanks

Hi. Sorry, but the problem is back. I run into this issue several times per month steadily. The shuffle feature just doesn't work. Reloading phone and signing out don't help. 

Hi ​@Dawg 

We have cleared the cache in your account from our end. Can you try to see if this helps, please? 😁

Dawg
Rising Star
Forum|alt.badge.img+1
  • Dawg
  • Author
  • Rising Star
  • October 29, 2025

Still with the same issue ​@Dawg or everything’s fine now?
Thanks

Hi. Sorry, but the problem is back. I run into this issue several times per month steadily. The shuffle feature just doesn't work. Reloading phone and signing out don't help. 

Hi ​@Dawg 

We have cleared the cache in your account from our end. Can you try to see if this helps, please? 😁

Hi! The shuffle feature is working but again it doesn't play songs from my added playlists – only from favourite tracks :( The same with the Flow favorite mode. 


UPD: shuffle feature isn’t working again. The issue is present in both the Android and desktop applications. 

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