Hello @Segsmusi, 

please follow these steps and let me know if the problem continues: 

1. Restart the app (kill the app and remove it from the notification bar)
2. Try another network (4G or Wifi)
3. Restart your phone
4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
5. Un-install the app and re-install the app

I have issues with my account, i had family subscription and now it’s not working, please help.

hey @Tng Razgoev could you please provide more information in order to help you?
Thanks