Answered

issue with deezer

  • 24 September 2022
  • 3 replies
  • 45 views

Hi, I'm having issues with deezer on Samsung.  Music stops playing  few minutes after I minimize the deezer app.. and resume playing when I open up the deezer app again..

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Best answer by Yula 25 September 2022, 16:33

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3 replies

Userlevel 7
Badge +10

Hello @Segsmusi

please follow these steps and let me know if the problem continues: 

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

I have issues with my account, i had family subscription and now it’s not working, please help.

Userlevel 7
Badge +7

hey @Tng Razgoev could you please provide more information in order to help you?
Thanks