I still have a Deezer Premium account- I went to go somewhere this morning, turned on offline mode and everything was gone. Thousands of tracks I downloaded over the past year. It was on an SDCard- it looks like the card still has the data on it but Deezer just can’t access it.
Any way to fix? I don’t want to download everything again.
Hi
Can you please share a screenshot of Data and Storage going on the app Deezer, settings.
There you go. 512GB SD card with nothing else on it except Deezer music. It shows there's something there but the Android app says I have no d/l music.
I can see you’re not going to help me with my problem. I’ve already gone over a week with it.
Although I love the sound quality of Deezer, the customer service and the apps are almost nonfunctional.
I will be canceling my subscription and moving to Tidal.
Most of the users here in the community are Deezer users like you. They aren’t always able to answer your questions.
Did you sign in with the right Deezer account?
Furthermore, the best way to get an answer is by sending a request:
https://support.deezer.com/hc/en-gb/requests/new
Thanks for the help
Hello
I would related initially this case as eventual are not logged in the correct account or an SD card this is 100% compatible with your.
My recommendation, due to the fact that Deezer is always reading the files that are stored in default storage location, is to always have that default location as you phone internal memory.
And for other archives like videos, photos, other app will less memory demanding requirements I would store than in the Card if you really need that extra space.
So please confirm if you logged in the correct account and if you are, I would recommend a painful, but rewarding troubleshooting that would imply:
Hope those tips and steps, helps you out. If the issue persists, use that link that our super user shared with you to reach customer
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