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i cant create a new playlist if i add a photo

  • September 27, 2025
  • 2 replies
  • 47 views

Every time i add a cover photo and sometimes even if i add a title it will load for like 10 minutes and then say there was an error and it cant create the playlist. But if its a plain playlist and i just name it like Playlist 1. It will take again like 10 minutes and then suddenly work. Its just odd and kind of annoys me.

When i first downloaded the app it worked fine but it wont anymore. I think it may be due to my phones storage as this happened with spotify when i got close to max but i dont know.

 

If anyone knows why this might be or how to troubleshoot id be grateful for help! 

Best answer by Nina Nebo

 

Hi ​@ashasl !

 

I hope the article in the link below will help you.

 

Problems With Playing Music On Mobile

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

2 replies

Nina Nebo
Superuser
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  • Superuser
  • Answer
  • September 28, 2025

 

Hi ​@ashasl !

 

I hope the article in the link below will help you.

 

Problems With Playing Music On Mobile

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile


Jaime.Deezer
Community Manager
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  • Community Manager
  • September 30, 2025

@ashasl might be a storage or cache problem. 
Make sure your phone is not running out of storage as you mentioned and to clear cache too.
Hopefully that works