include
Skip to main content

- Deezer beta app

Favorites stopped loading on Friday 2024-09-20

I've reinstalled the app and the issue is still present.  Favorite tracks is just a blank page of various gray squares.

 

What gives Deezer?  Put in some telemetry so you know when stuff gets broken.  Folks are paying for this and such regressions are not acceptable for a mature product!

 

Thank you..

Is this issue also present in the recent Deezer release (8.0.21.3)?

And if this is only in the beta, please report it here:

 

https://en.deezercommunity.com/android%2Dbeta%2D30/android%2Dbeta%2Drelease%2Dnotes%2D8%2D0%2D22%2D1%2D79476?postid=243635#post243635


Hi @Jay_Yeezy @awesomemac , the problem has been identified and fixed. We will publish a new beta update by the end of day.
Thanks for your patience


Thank you Jaime

Hi @Jay_Yeezy @awesomemac , the problem has been identified and fixed. We will publish a new beta update by the end of day.
Thanks for your patience

 


I'm having the same issue of my favourite playlist is just grey boxes and won't play any songs. And on the front menu, the album covers glitch and jump..

This issue seems to have only happened since the latest update, and the page keeps saying I need to get a subscription... but I was able to listen to the playlists whilst on my WiFi on my laptop but I can't on my phone.

 


I guess that you have tried to reinstall the app?


Awesomemac yeah I have and I still have the same issues.

I've got the latest update 8.0.22.4

 


Awesomemac yeah I have and I still have the same issues.

I've got the latest update 8.0.22.4

 

Ive got the exact same same problem. If it's no longer free, I'll just move over to Spotify. It's a shame as I've been with deezer since early 2019. 


Hi @Mo Shez @Scruff193  if you click on “play a mix inspired by this playlist” it should play the mix as it did before directly on clicking shuffle.
Thanks


@Jaime.Deezer: Isn’t both questions from @Mo Shez and @Scruff193 related because Deezer Free isn’t available anymore in their country?


Hi @Mo Shez @Scruff193  if you click on “play a mix inspired by this playlist” it should play the mix as it did before directly on clicking shuffle.
Thanks

Im in the UK. Usually when you press shuffle it plays the playlist. When you click inspired it doesn't play your own playlist. It plays random music. I've been with deezer early 2019. 

Not for me anynore. 


Reply