Equalizer not working

Hi Friends at Deezer,

The problem that the Deezer doesn't function properly and even doesn't function at all the Equalizer of the android phones still continues. Indeed, this problem is first mentioned in the community nearly 4 years ago. And the problem still couln't be fixed yet permanently and thouroughly. The Deezer responds always same: "we are sorry, we are aware of the problem, our developpers work on it, one difficulty is that there are many types of android phones, we are taking services from third parties and then we are bounded to them, etc etc". The result?!: A basic music component problem and even a simple one isn't still resolved since 4 years!

Deezer is unable to function the Equalizer of the phone, but Spotify does, Tidal does, YT Music does, the others do. What a kind of problem is this that is too difficult to fix it?! Since 4 years! I suggest to Deezer to change both its relevant underqualified developpers and its relevant underqualified third parties, and also to get the developpers of the Spotify or Tidal or YT Music and to begin to work with their third parties. If not, my yearly subscription will end after 2 weeks, I will change from Deezer to Spotify or Tidal or YT Music or another one.

Kind regards,

Tufan T. A.

If your device's built-in equalizer is not working as expected, consider trying a third-party equalizer app from the Google Play Store. There are many equalizer apps available that can enhance your audio experience on Android devices. If you still need help you can get me in touch.

Had deezer for about a year, with the equaliser. Now it's gone. (Galaxy android)

How can I enjoy my music, my way? Or am I not getting what I used to, for the same price?

Hello @wayne bilby, thank you for sharing your experience with us.

Deezer app doesn’t have a native equalizer built in. You will only find the Equalizer setting under the Audio menu if your device as a built in.

Did you changed phone? Or maybe a major update of the firmware of the phone made the equalizer unavailable?

You can find more details about it in the support page Equalizer.

Nevertheless. i also want to highlight there is bug when you have the option Equalizer that is regarding the experience to keep saved the adjustments you do on the Equalizer.

For that, our developers are currently working to resolve this issue. However, we don’t have yet an estimated date for the fix.

Have you tried using different audio output devices (e.g., headphones, speakers, or Bluetooth devices) to see if the equalizer works with them?