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Downloads blank on mobile app


I tried looking at my downloaded music and there is nothing there but if I go to my favorites and that I can see them.

Best answer by awesomemac

Hi ​@NatsuEND ,

After downloading the songs or album, can you see the download icon when viewing your favourite songs?

 

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4 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4794 replies
  • March 7, 2025

 

 

Hi ​@NatsuEND !

 

 

From Deezer page Where Has My Music Gone on Deezer?

 

"Music I downloaded has disappeared from my device. Why?"βˆ’

If you've downloaded music to your device and can no longer play it, it is because your subscription has changed or expired.

You have to be on a Deezer PremiumDeezer FamilyDeezer Duo or Deezer Student plan to download music. If you decide to unsubscribe from Deezer, your downloaded tracks will not be lost, but you will not be able to access them until you resubscribe. As long as you resubscribe with the same account, all your downloads will be there.

 

here is link

https://support.deezer.com/hc/en-gb/articles/115003846785-Where-Has-My-Music-Gone-on-Deezer

 

or contact Deezer support /Chat 

https://support.deezer.com/hc/en-gb/requests/new


  • Author
  • Runaway Baby
  • 2 replies
  • March 7, 2025

I am a Deezer premium member.


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1510 replies
  • Answer
  • March 9, 2025

Hi ​@NatsuEND ,

After downloading the songs or album, can you see the download icon when viewing your favourite songs?

 


  • Author
  • Runaway Baby
  • 2 replies
  • March 9, 2025

Yes I can now I fixed the problem last night.


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