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Rob Ulsamer
Hitmaker
May 8, 2022
Answered

downloads

  • May 8, 2022
  • 6 replies
  • 139 views

Hallo, my downloaded files/songs are not available. Error occurs : page not available, pls try again. How to solve?

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    Best answer by FriskyProdigy

    Hello @Rob Ulsamer,

    That’s unfortunate. This is often is result of a corrupt cache or storage media in use.

    I’d advice that you do a complete reinstallation of the app. Since you’re on Android please follow these steps.

    1. Clear Deezer’s Data: Go to Settings > Apps > Deezer > Storage > Clear Data
    2. Uninstall Deezer.
    3. Wipe Cache Partition: Follow this link or just search for “wipe cache partition {your phone model}” - once done restart your device.
    4. Install Deezer, log back in and initiate downloads, they should now work.😉
    5. If the issue reappears, it’s most likely that your storage is at fault and you might want to consider getting a new phone or storage media.

    6 replies

    FriskyProdigy
    Superuser
    FriskyProdigyAnswer
    Superuser
    May 9, 2022

    Hello @Rob Ulsamer,

    That’s unfortunate. This is often is result of a corrupt cache or storage media in use.

    I’d advice that you do a complete reinstallation of the app. Since you’re on Android please follow these steps.

    1. Clear Deezer’s Data: Go to Settings > Apps > Deezer > Storage > Clear Data
    2. Uninstall Deezer.
    3. Wipe Cache Partition: Follow this link or just search for “wipe cache partition {your phone model}” - once done restart your device.
    4. Install Deezer, log back in and initiate downloads, they should now work.😉
    5. If the issue reappears, it’s most likely that your storage is at fault and you might want to consider getting a new phone or storage media.
    Hitmaker
    Rob UlsamerAuthor
    Hitmaker
    May 9, 2022

    Thx, I'll give it a try but are you sure all my playlists will still be there?

    bluezzbastardzz
    Superuser
    bluezzbastardzz
    Superuser
    May 9, 2022

    Wrong thread, I hate this forum software.

    ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
    FriskyProdigy
    Superuser
    FriskyProdigy
    Superuser
    May 9, 2022

    Thx, I'll give it a try but are you sure all my playlists will still be there?

    No worries, your playlists shall still remain with your account the next time you log in.

    Hitmaker
    Rob UlsamerAuthor
    Hitmaker
    May 9, 2022

    Thanks a lot

      Hitmaker
      Rob UlsamerAuthor
      Hitmaker
      May 10, 2022

      Hello again. I noticed two options: clear cache and clear data. Wich one ? or both. Can I at the same time change my memorycard for a bigger one thus creating more storage. Rob

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