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downloads


Hallo, my downloaded files/songs are not available. Error occurs : page not available, pls try again. How to solve?

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Best answer by FriskyProdigy 9 May 2022, 09:59

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Userlevel 6
Badge +6

Hello @Rob Ulsamer,

That’s unfortunate. This is often is result of a corrupt cache or storage media in use.

I’d advice that you do a complete reinstallation of the app. Since you’re on Android please follow these steps.

  1. Clear Deezer’s Data: Go to Settings > Apps > Deezer > Storage > Clear Data
  2. Uninstall Deezer.
  3. Wipe Cache Partition: Follow this link or just search for “wipe cache partition {your phone model}” - once done restart your device.
  4. Install Deezer, log back in and initiate downloads, they should now work.😉
  5. If the issue reappears, it’s most likely that your storage is at fault and you might want to consider getting a new phone or storage media.

Thx, I'll give it a try but are you sure all my playlists will still be there?

Userlevel 7
Badge +8

Wrong thread, I hate this forum software.

Userlevel 6
Badge +6

Thx, I'll give it a try but are you sure all my playlists will still be there?

No worries, your playlists shall still remain with your account the next time you log in.

Thanks a lot

Hello again. I noticed two options: clear cache and clear data. Wich one ? or both. Can I at the same time change my memorycard for a bigger one thus creating more storage. Rob