Reinstalled but no different, does anyone know what's happening?
Answered
Deezer won't play music since android updates last week
Best answer by Johnathan.Deezer
Hey
Could you please perform all these troubleshooting steps:
If you are using the battery saving mode on your device, turn it off while you are carrying out this test.
- Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storage ➡ Clear all.
- Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB.
- Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
- Turn off your device for a few seconds then turn it back on.
- Log in to Deezer with your email and password.
- Stream a few songs and navigate in the app.
If after all those steps, you still getting this issue, please, let me know.
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link
+10Hello
Do you receive an error message?
How are you connected? What’s your Android version?
(She/her) add your pronouns to your signature!
1 person likes this
No it plays only 1 second and stops, android 13 no error message!
1 person likes this
+6Hey
Could you please perform all these troubleshooting steps:
If you are using the battery saving mode on your device, turn it off while you are carrying out this test.
- Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storage ➡ Clear all.
- Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB.
- Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
- Turn off your device for a few seconds then turn it back on.
- Log in to Deezer with your email and password.
- Stream a few songs and navigate in the app.
If after all those steps, you still getting this issue, please, let me know.
Done all that make no difference, please check your app as I have updates android last week and was working 1 week prior to this,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.