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Answered

Deezer won't play music since android updates last week

  • November 26, 2022
  • 5 replies
  • 88 views

Reinstalled but no different, does anyone know what's happening? 

Best answer by Johnathan.Deezer

Hey @anonyy

Could you please perform all these troubleshooting steps:

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storageClear all.
  • Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB.
  • Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
  • Turn off your device for a few seconds then turn it back on.
  • Log in to Deezer with your email and password.
  • Stream a few songs and navigate in the app.

If after all those steps, you still getting this issue, please, let me know.

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5 replies

Yula
Moderator
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  • Moderator
  • 3212 replies
  • November 27, 2022

Hello @anonyy, it does not play music at all? 

Do you receive an error message? 

How are you connected? What’s your Android version? 


  • Author
  • Runaway Baby
  • 3 replies
  • November 27, 2022

No it plays only 1 second and stops, android 13 no error message! 


Johnathan.Deezer
Lucky Star
Forum|alt.badge.img+6

Hey @anonyy

Could you please perform all these troubleshooting steps:

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storageClear all.
  • Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB.
  • Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
  • Turn off your device for a few seconds then turn it back on.
  • Log in to Deezer with your email and password.
  • Stream a few songs and navigate in the app.

If after all those steps, you still getting this issue, please, let me know.


  • Author
  • Runaway Baby
  • 3 replies
  • November 28, 2022

Done all that make no difference, please check your app as I have updates android last week and was working 1 week prior to this, 


  • Author
  • Runaway Baby
  • 3 replies
  • December 1, 2022

Any help