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Guitar Hero
Jul 2, 2024 5:48 PM UTC
Answered

Deezer doesn't work on Sonos

I cannot use deezer on Sonos since their last update. … can you please check with them.

 

    awesomemac
    Superuser
    Jul 2, 2024 6:48 PM UTC

    Well now, I’ve updated the Sonos app and I don’t have any issues so far.

    I’ve added 2 screenshots and here you can see that it is working here.

    I’m using Android 13 with the latest Sonos update. Did you try a reinstall? And did you try to use Sonos with their webapp (or another deveice)?

    https://play.sonos.com/en-us/web-app

     

     

     

    18 replies

    awesomemac
    Superuser
    Superuser
    Jul 2, 2024 6:42 PM UTC

    I didn’t update the Sonos update, but I’m going to update and I’ll try…..wait for it…..

    awesomemac
    Superuser
    Superuser
    Jul 2, 2024 6:48 PM UTC

    Well now, I’ve updated the Sonos app and I don’t have any issues so far.

    I’ve added 2 screenshots and here you can see that it is working here.

    I’m using Android 13 with the latest Sonos update. Did you try a reinstall? And did you try to use Sonos with their webapp (or another deveice)?

    https://play.sonos.com/en-us/web-app

     

     

     

    Guitar Hero
    Jul 4, 2024 5:07 PM UTC

    I reinstalled the app and still have the same issue. We have the same issue on two android phones + on one Apple

    The problem occurs also in our two different apartments…in two different countries..

    So it cannot be a phone or installation issue

     

     

    Guitar Hero
    Jul 4, 2024 5:41 PM UTC

    BTW search on deezer works.. It's the main deezer menu that fails..

     

    awesomemac
    Superuser
    Superuser
    Jul 4, 2024 8:20 PM UTC

    My sorry to hear that. I don’t have any issues with the Sonos app.

    Have you tried to reach out to Sonos, maybe on their Community?

    Guitar Hero
    Jul 5, 2024 1:49 PM UTC

    Yes. I have and I'm visibly not the only one having the issue..

    awesomemac
    Superuser
    Superuser
    Jul 5, 2024 8:02 PM UTC

    The question is: Is it a Deezer issue or a Sonos issue or maybe both?

    Rising Star
    Jul 5, 2024 10:39 PM UTC

    Same issue here. Get the “something went wrong” error every time. My other services works fine (Amazon Music, Sirius XM). I would suspect the issue to potentially be on the Deezer side.

    Guitar Hero
    Jul 6, 2024 8:29 AM UTC

    Yes it works for everyone other sources except deezer.. So a deezer issue….

    Roadie
    Jul 6, 2024 11:44 AM UTC

    Since the soonos app uptate of july first I have the same issue (in the Netherlands). 

    Done everything that's advised. Nothing works. The conclusion that's it's a deezer issue is a bit quick, maybe the app of Sonos doesn't support Deezer or has the wrong software or however it's connected.