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Guitar Hero
July 2, 2024
Answered

Deezer doesn't work on Sonos

  • July 2, 2024
  • 18 replies
  • 1167 views

I cannot use deezer on Sonos since their last update. … can you please check with them.

 

    Best answer by awesomemac

    Well now, I’ve updated the Sonos app and I don’t have any issues so far.

    I’ve added 2 screenshots and here you can see that it is working here.

    I’m using Android 13 with the latest Sonos update. Did you try a reinstall? And did you try to use Sonos with their webapp (or another deveice)?

    https://play.sonos.com/en-us/web-app

     

     

     

    18 replies

    awesomemac
    Superuser
    Superuser
    July 2, 2024

    I didn’t update the Sonos update, but I’m going to update and I’ll try…..wait for it…..

    awesomemac
    Superuser
    Superuser
    July 2, 2024

    Well now, I’ve updated the Sonos app and I don’t have any issues so far.

    I’ve added 2 screenshots and here you can see that it is working here.

    I’m using Android 13 with the latest Sonos update. Did you try a reinstall? And did you try to use Sonos with their webapp (or another deveice)?

    https://play.sonos.com/en-us/web-app

     

     

     

    Guitar Hero
    July 4, 2024

    I reinstalled the app and still have the same issue. We have the same issue on two android phones + on one Apple

    The problem occurs also in our two different apartments…in two different countries..

    So it cannot be a phone or installation issue

     

     

    Guitar Hero
    July 4, 2024

    BTW search on deezer works.. It's the main deezer menu that fails..

     

    awesomemac
    Superuser
    Superuser
    July 4, 2024

    My sorry to hear that. I don’t have any issues with the Sonos app.

    Have you tried to reach out to Sonos, maybe on their Community?

    Guitar Hero
    July 5, 2024

    Yes. I have and I'm visibly not the only one having the issue..

    awesomemac
    Superuser
    Superuser
    July 5, 2024

    The question is: Is it a Deezer issue or a Sonos issue or maybe both?

    Rising Star
    July 5, 2024

    Same issue here. Get the “something went wrong” error every time. My other services works fine (Amazon Music, Sirius XM). I would suspect the issue to potentially be on the Deezer side.

    Guitar Hero
    July 6, 2024

    Yes it works for everyone other sources except deezer.. So a deezer issue….

    Roadie
    July 6, 2024

    Since the soonos app uptate of july first I have the same issue (in the Netherlands). 

    Done everything that's advised. Nothing works. The conclusion that's it's a deezer issue is a bit quick, maybe the app of Sonos doesn't support Deezer or has the wrong software or however it's connected.