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Hitmaker
frogouille
Hitmaker
May 27, 2026
Answered

cannot listen to music, error MS2004

  • May 27, 2026
  • 4 replies
  • 78 views

Hello when i click on play this is the error message that i get.  I cannot use deezer. Error MS2005.  Any hint? My phone is samsung s 23 fe.  Thank you

 

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    Best answer by frogouille

    ​@frogouille I understand you're seeing the MS2004 error. This usually occurs when there's a mismatch with your location settings. Please try closing Deezer completely, ensure any VPN is disabled, and then restart the app. If you continue to experience this issue after trying these steps, let us know and I'll help you with additional troubleshooting.

     

    Thank you!

    4 replies

    Nina Nebo
    Superuser
    Nina Nebo
    Superuser
    May 27, 2026

     

     Hi ​@frogouille !

     

    Check out the article in the link below, there are solutions to your problem.

     

    Problems With Playing Music On Mobile

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 27, 2026

      ​@frogouille I understand you're seeing the MS2004 error. This usually occurs when there's a mismatch with your location settings. Please try closing Deezer completely, ensure any VPN is disabled, and then restart the app. If you continue to experience this issue after trying these steps, let us know and I'll help you with additional troubleshooting.

        Hitmaker
        frogouilleAuthorAnswer
        Hitmaker
        May 28, 2026

        ​@frogouille I understand you're seeing the MS2004 error. This usually occurs when there's a mismatch with your location settings. Please try closing Deezer completely, ensure any VPN is disabled, and then restart the app. If you continue to experience this issue after trying these steps, let us know and I'll help you with additional troubleshooting.

         

        Thank you!

          Hitmaker
          frogouilleAuthor
          Hitmaker
          May 28, 2026

           

           Hi ​@frogouille !

           

          Check out the article in the link below, there are solutions to your problem.

           

          Problems With Playing Music On Mobile

          https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

          Thank you!!

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