Phone: Sony Xperia IV 10
Model: XQ-CC54
Build: 65.1.A.5.50 release-keys
Android version: 13
Android has the possibility to make an exception for an app in the do not disturb (DND). Android does remember the options I select but does not apply them. Deezer isn't showing in the list of exceptional apps and doesn't get through the DND. Disabling the DND is the only option for now (which isn't wanted). Other apps don't have the problem
Best answer by Leonídia.Deezer
Hi
Deezer does not have a built-in feature to make exceptions for specific apps within the "Do Not Disturb" (DND) mode.
DND mode is usually a system-level setting that applies to all notifications and alerts on your device.
This being said, you should be able to make that exception from the Android settings. Please check my video for the step by step how I have done it on a Samsung Android 12.
+6Hi
Deezer does not have a built-in feature to make exceptions for specific apps within the "Do Not Disturb" (DND) mode.
DND mode is usually a system-level setting that applies to all notifications and alerts on your device.
This being said, you should be able to make that exception from the Android settings. Please check my video for the step by step how I have done it on a Samsung Android 12.
Hey,
Thanks for the reply and the extra effort to include the video! I did as you showed but at 0:31 Deezer still doesn't show on my exception list. Which info do you need that could help you?
Thanks,
+6Hi
Can you try to record a video showing your step by step.
I am afraid it might be something with our device, some limitation, not sure.
With that I can try to pass it to our developers for further investigation.
Hey Leonidia,
Can't get it posted using the media attachment function so I've got this link for you: https://tempclip.com/Zd88S1A9LwLQICy/watch
Password is “deezer", without the quotes.
Cheers,
+6Hi
Maybe a glitch from OS ?!?
If you select randomly other apps do they appear in the list of exceptions?
Just to understand if it is just happening to Deezer app.
As you saw from my video, I can’t reproduce. BTW, do you have any other device where you can test same feature?
Hey Leonidia,
Ready for round two?
It does work as expected on my Lenovo Tab so it does seem device related.
On my phone I (don't ask how) got Deezer listed as an excluded app but:
Even though the second point could relate to Deezer I think both points are also device / Android related...
+6 Hi
Appreciate that you have taken the time to run some tests. Definitely sounds like some limitation of that firmware as on the Samsung phone that I have here, I couldn’t reproduce same limitation.
Just wanted to thank you for your help and effort!
Keep up the good work!
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