Hi @Xyrillion,
Deezer does not have a built-in feature to make exceptions for specific apps within the "Do Not Disturb" (DND) mode. 
DND mode is usually a system-level setting that applies to all notifications and alerts on your device.
This being said, you should be able to make that exception from the Android settings. Please check my video for the step by step how I have done it on a Samsung Android 12.

 

Hey,

Thanks for the reply and the extra effort to include the video! I did as you showed but at 0:31 Deezer still doesn't show on my exception list. Which info do you need that could help you?

Thanks,

Hi @Xyrillion , strange….

Can you try to record a video showing your step by step. 

I am afraid it might be something with our device, some limitation, not sure.

With that I can try to pass it to our developers for further investigation.

Hey Leonidia,

Can't get it posted using the media attachment function so I've got this link for you: https://tempclip.com/Zd88S1A9LwLQICy/watch

Password is “deezer", without the quotes.

Cheers,

Hi @Xyrillion thanks for the video. Weird that you don’t get the app their.

Maybe a glitch from OS ?!?

If you select randomly other apps do they appear in the list of exceptions? 

Just to understand if it is just happening to Deezer app.

As you saw from my video, I can’t reproduce. BTW, do you have any other device where you  can test same feature?

Hey Leonidia,

Ready for round two?

It does work as expected on my Lenovo Tab so it does seem device related.

On my phone I (don't ask how) got Deezer listed as an excluded app but:

• I can't add a second app (e.g. Spotify) listed as wel so I'm stuck with only one app being excepted.
• The Deezer exception only works when I've enabled to allow all media (your YT video at 0:12 "alarms & sounds"). Enabling media this way enables all media including non-listed apps like Firefox, Reddit etc.

Even though the second point could relate to Deezer I think both points are also device / Android related...

 Hi @Xyrillion please no second round .

Appreciate that you have taken the time to run some tests. Definitely sounds like some limitation of that firmware as on the Samsung phone that I have here, I couldn’t reproduce same limitation.

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Just wanted to thank you for your help and effort!

Keep up the good work!