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Bug and error fixing

  • 12 October 2022
  • 5 replies
  • 81 views

When scrolling through my favourites it loops back to the top of the list, that's very irritating.

Regularly when i play music the app suddenly stops en closes itself.

Could you please fix this?


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5 replies

Userlevel 7
Badge +10

Hey there, @Maurice Willems

This is not a normal behaviour. 

Could you reinstall your app? Is your Android OS up to date too? 

Hey Yula,

Thanks for your reply en i hope it's not normal behaviour!

My Android OS is always up to date and i have reinstalled the app.

Because i have my favourites downloaded on my device it wil take a while to download them all again.

When it's done i will check if this has resolved the problem(s).

Kind regards!

Hi Yula, 

I've reinstalled the app etc but it (regularly) keeps looping back to the top of the list. 

And just now the app closes itself while playing.. 

Hopefully it can be (bug)fixed with an update. 

I never experienced this on Spotify 😳

Kind regards

 

Userlevel 7
Badge +10

Hey, @Maurice Willems 

We can not reproduce the issue in other Android phones :( 

Hopefully with the update the problem will be fixed, but as it is not a general bug it is possible that it won’t, can you think of other apps interfering with the Deezer app? 
Is there a pattern of this behaviour? Can you give us more details? 

Hi Yula,

The app has been updated 6 days ago but every now and then it keeps looping back.

Just now i pulled the red sidebar to an artist with the letter P (Prince) and now it stays where it is and doesn't loop back.

I don't see a pattern in this behaviour and cannot see a certain app with wich it loops back.

I'll keep watching it if there is an app with wich it loops back..

The update made it (a little) better, that's for sure.