Hitmaker

Answered

appmis playing up

5 replies
61 views

Hi there, since a while even with an new updated deezer version my app is annoying big time.

I open it start my selected.music and it either stops the play list to the previous one and or it just stops or skips songs at its will. I have a premium subscription and this is massively annoying when you have to reset everything when you want to listen to music.

Even my over 1500 songs favortie songs play list just stops after an hours or two. Should play the entire list without stopping or any playlist at all.

P

peter1892Answer

Hitmaker

I just deleted the appp and reinstalled it. Seems to work better now. At least that it doesn't stop after each song. Weird thing was before reinstalling the next songs was played for 1 second and then just stopped.

Thanks

Jaime.Deezer

Community Manager

Hi @peter1892 I am sorry to hear that.
Could you please share a video with the problem that you mentioned in order to investigate and help you?
Thanks

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peter1892Author

Hitmaker

How am I supposed to share a video. Just had the issue again. Started a new play list and it played this time one song and then just stopped.

Lol. Just while writing again. Played 1 songs from that list and stopped again. It seems.the entire.app turned itself off.

But yeah it's hecticly annoying when you want to listen to music while working and the app is creating that kind of frustration as you need to open it up again or change playliat etc. Shouldnt be like that for a paid service.

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peter1892Author

Hitmaker

Just playing this play list and it's driving me nuts as after each song your app stops working. A more direct customer chat than this would be helpful as well. It's just so annoying to always reach for your phone and start the app again and when wanted to report go to your profile, help, and being redirected rather than a chat icon in the app like most common app.nowadays have.

Just a thought to improve

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peter1892AuthorAnswer

Hitmaker

I just deleted the appp and reinstalled it. Seems to work better now. At least that it doesn't stop after each song. Weird thing was before reinstalling the next songs was played for 1 second and then just stopped.

Thanks

P

peter1892Author

Hitmaker

Could I grt an explanation on why I listen to the same songs in my shuffled favourite playlist? The last 3 days I had mainly the same songs playing. It doesn't make any sense if I choose to shuffle over 1500 songs and the same ones are played.

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