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"App isn't installed" error when trying to use shortcuts on android

Forum|Forum|3 years ago
July 3, 2023
17 replies
471 views

I recently changed phone to a Google Pixel 6a (android 13). The app is working great, except for the shortcuts (long press on app grid) which raises an “App isn't installed" error, preventing me from launching my mix or identifying songs being played around me…

I have reinstalled the app several times, deleted both the storage and cache, and I do not know how to get rid of this error...

shortcuts

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Best answer by Leonídia.Deezer

Ho @Abrooch, sorry to hear that experience.
We can’t replicate this issue to our side. This problem can be related with or device so I’m suggesting the following step:

f you are using the battery saving mode on your device, turn it off while you are carrying out this test.
•   Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storage ➡ Clear all.
•   Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB (you can move it up to 10GB if your device has that much storage).
•   Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
•   Turn off your device for a few seconds then turn it back on.
•   Log in to Deezer with your email and password.
•   Stream a few songs and navigate in the app.

Show previous replies

Leonídia.Deezer

Community Manager

Hello @markPorter @Dan.Molberg @linds-deezer thanks for your feedback and info shared.

Indeed I also can reproduce the same error message in two different devices.

I will raise the question to our developers to confirm if this is a known issue or if we need to open a new incident.

As soon as I have more news, I will update here. Again thanks

remote_learning_weeb

Roadie

I can confirm, I have the same issue. My Pixel 6 Pro running Android 13 is having the same issue. I have tried all the troubleshooting steps, and they have not helped. I have tried with the regular version of the app as well as the beta.

I am not sure if it matters, but in this screenshot I clicked on the song catcher button

Notes of Curiosity Guide Me | remote_learning_weeb | Learning with a Musical Soul 🎵

D

Dan.Molberg

Guitar Hero

You

I can confirm, I have the same issue. My Pixel 6 Pro running Android 13 is having the same issue. I have tried all the troubleshooting steps, and they have not helped. I have tried with the regular version of the app as well as the beta.

I am not sure if it matters, but in this screenshot I clicked on the song catcher button

You need to install version 7.0.27.27 or older.

I

Ionut

Roadie

Hello,

I have the same problem on S23 ultra.

Ionut

Jaime.Deezer

Community Manager

Hello @Ionut as @Leonídia.Deezer mentioned above, the problem has been reported and our devs are working on a permanent fix already.
As soon as it is fixed we will let you know.
Apologies for all the inconvenience.

D

Dan.Molberg

Guitar Hero

Hello @Ionut as @Leonídia.Deezer mentioned above, the problem has been reported and our devs are working on a permanent fix already.
As soon as it is fixed we will let you know.
Apologies for all the inconvenience.

Any news? Because the old 7.0.27.27 had another infuriating bug, it keeps closing without warning.

Leonídia.Deezer

Community Manager

Hi @Dan.Molberg, unfortunately, we are still waiting for our developers to provide confirmation of a permanent solution for this issue.
As soon we get that information will let you know.

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