Android - Home Screen Widget - Breaks when Casting

Hi, still having the same issue here. Has anyone of you been able to fix it?

Thanks!

What's the version of your phone and app?

Hi,

I would like to report the same issue, widget disappearing during casting and having to reinstall it.

Deezer app: 6.2.9.91

Phone: Redmi 8 - Android 10

Hi @stepal , I just answered to your other comment. When you say you have to reinstall it, I guess you mean the widget?

@Kevin Deezer  Apologies for my late reply. Yes, I mean the widget.

I noticed that all the chat about the Deezer Widget disappearing from home screen ends about 7 months ago.

I have been having the same issue. It happens whenever I cast to my Chromecast cast devices. 

If you guys could please offer a proper solution, that'd be great. 

Thanks for letting us know @Doug G 

So this is happening only when you're casting? There will be some work done on the widget in the near future, I'll pass your comments on!

Yes. And it sometimes when I go to look for the widget again, only two appear.  Then all of a sudden three.

Thanks for replying to me and hope you can fix this as soon as possible. 

I hope so too @Doug G let's see what can be done.

Like I said to you, the widget will get improvements later on in the year - and this is affected by casting, so it overlaps with different teams at Deezer.

Thanks a lot for the feedback, super useful!

Im just trialing Deezer before I cancel Spotify and in having the exact same issues as described above. 

Widget is a deal breaker for me, is this bug likely to be addressed?

Hello @fannymcslap 

Thank you for reporting this to us.

There have been some improvements recently on the Deezer app for Android. Can you let us know what’s the version of your Android phone and app, please?

If you are still struggling, you can try our BETA version for Android and give it a chance

https://www.deezer.com/beta/newandroid

Thanks ;) 

I have the same issue. Pixel 6 up to date. App version 6.4.45.48. Tryelid the beta version.  Not better. Am I to understand that this problem is still not fixed ? I too am trialing before moving my family plan. Deezer is one finalist... but the widget issue is worrisome. Bugs are normal but that one so big  is still not fixed after 2 years is not confidence inspiring...

Update : The issue is not present on a Pixel 1 running an older version of Android but is reproducible on a Pixel 5 with up-to-date Android as well as on Pixel 6.

Just to add to this, this issue is still very much present in Android 12, beta app, Xperia 5 iii. The widget goes AWOL when casting. Deezer then offers only two widgets instead of three. Once the cast is over, widget does not appear, but at least can be added to the home screen again.

Seems this issue never got solved... 😠. Widget disappears from my Home screen too after casting to Chromecast…

Android/Oxygen 13.1

Deezer ver. 7.1.1.91 and previous

OnePlus 8T

Same as above, the widget disappears when casting is started, which could be fine if it came back by itself when casting ended, but it has to be added manually again. 4 years and the issue is not resolved...

Beggars belief how Deezer spent all that time dreaming up their purple new "Experience Platform" and couldn't spare any to fix this long-standing UX issue.... I don't heart it...

Problem persists - amazingly. I begin Chromecasting from my Android 14 phone and the Deezer 4x1 widget disappears and needs manual reinstallation after I stop.

Deezer don't care... Y'all have a very purple day!