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This album by The Avalanches does not show up in the Android app, but it does show up on the web.

https://www.deezer.com/en/album/84945272

 

I have favorited the album via a web browser and the album shows up in my Favorites on the Android app, but when I try to play the album via the Android app (Favorites > Albums), I get the following message:

“Unable to load page. An error occurred. Retry.” Retry doesn’t seem to do anything.

 

However, if I start listening to this album via a web browser, and then switch over to Android, I can switch to Android app and continue to listen to the album on the Android app!

 

Unfortunately, this is not a great workaround, as I am unable to download and/or start the album when I’m not at a computer. Not to mention, it’s rather inconvenient.

Anyone have any idea what’s going on here and/or how to resolve the issue(s)?

 

 

Hi @kubu4 !

 

I checked the album Since I Left You by The Avalanches on my android and it works normally for me.
Maybe it's an android problem at your side .

 

look at the link below 

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

 

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057789


Thanks for the follow up!

 

I just wanted to confirm that we’re talking about the same album.

 

The Avalanches “Since I Left You” (https://www.deezer.com/en/album/84945272) is not working on Android for me.

 

However, The Avalanches “Since I Left You (20th Anniversary Deluxe Edition)” (https://www.deezer.com/us/album/215948112)

 does show up on Android, but I don’t want this version of the album.

 

Notice that the URLs are different, indicating two distinct albums.

 

Again, thanks for the feedback. I might just hit up Deezer chat and report back.

 


Hi @kubu4,

I tried to use the link in your message on the web and on Android.

Both work fine.

I even tried to search for The Avalanches on the Android app and I’m able to find the album and I’m able to play it:

 


@awesomemac - Thanks for taking the time to look into this.

I notice that your Android app appears to be in a language other than English, which might suggest you’re in a different region than me (I’m in the U.S.).

Maybe this is part of my issue - differences in licensing between countries?

 

I still find it odd that I can begin listening to the album via the web, and then continue listening to it on the Android app, BUT I cannot initiate listening to the album via the Android app (nor, can I download the album).


That could be possible. I’m from The Netherlands (Europe).

Is @Jaime.Deezer able to check this out?


I’ve checked, and The Avalanches “Since I Left You” is not available in the US due to rights.
Thanks


This album by The Avalanches does not show up in the Android app, but it does show up on the web.

drayage services Long Beach

 

I have favorited the album via a web browser and the album shows up in my Favorites on the Android app, but when I try to play the album via the Android app (Favorites > Albums), I get the following message:

“Unable to load page. An error occurred. Retry.” Retry doesn’t seem to do anything.

 

However, if I start listening to this album via a web browser, and then switch over to Android, I can switch to Android app and continue to listen to the album on the Android app!

 

Unfortunately, this is not a great workaround, as I am unable to download and/or start the album when I’m not at a computer. Not to mention, it’s rather inconvenient.

Anyone have any idea what’s going on here and/or how to resolve the issue(s)?

Great


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