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One Hit Wonder
June 12, 2022
Answered

Album artwork is missing using Deezer

  • June 12, 2022
  • 7 replies
  • 648 views

Please help, I am running Deezer on my Astel and Kern hi res player and there is no album artwork appearing. How do I get album artwork?

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    Best answer by

    Hey @humzet 

    The problem is known, see also other thread here in the forum. The developers have been informed so that the app will soon be fully functional again.

     

    7 replies

    Answer
    June 12, 2022

    Hey @humzet 

    The problem is known, see also other thread here in the forum. The developers have been informed so that the app will soon be fully functional again.

     

    humzetAuthor
    One Hit Wonder
    June 12, 2022

    Thanks for the information dee.

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 12, 2022

    @humzet 

    @dee_dirk 

    Imho it could be a different issue. 
    The bug i discribed in the linked thread appears on Android OS Version 6 if using the latest Deezer app update for Android. 
    The Astel and Kern player doesn‘t use Android OS. It‘s got his own native OS. 
    But could be that there’s a similar reason for this behaviour on both OS. 
     

    @humzet 

    Was there an OS update or partial update for deezer on your device in the near past before the problem came up?

    Have you tried a hard reset of the player?

    I don‘t know this device in detail… has it internal and also SD card memory?

    If there are deezer music downloads possible formyour device, please delete and redownload them. 

    [he/him] Deezer is music, but Deezer and Sonos is party !
    June 12, 2022

    @Superschlumpf is right. I got it wrong. Mea culpa. 😥

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 12, 2022

    @Superschlumpf is right. I got it wrong. Mea culpa. 😥

     

    [he/him] Deezer is music, but Deezer and Sonos is party !
    humzetAuthor
    One Hit Wonder
    June 13, 2022

    Hello Superschlumpf

    thanks for your post. In answer to your questions

    1 There was an update to Deezer just to get it working. I am new to Deezer so I cannot be sure if this issue was apparent before the update.

    2 No update of the OS.

    3 I have internal as well as SD card memory

    4 I have not tried a hard reset of the player

    Superschlumpf
    Superuser
    Deezer "Sonos Master" Legend
    June 13, 2022

    @humzet 

    Thanks for your answers. 😎
    So imho a similar problem as on Android 6 caused by the Deezer update could be possible, but first i would try to clear Deezers data cache if there is this function also part of settings within the Deezer app on your device (like on Android or iOs).

    If this does not help, delete deezer from your device (if possible), hard reset (not factory reset) your device and reinstall Deezer. 
     

    Can you choose on your device, whether internal memory or SD card is used for Deezer? On Android you can and often internal memory is the better option making less problems. 
     

    [he/him] Deezer is music, but Deezer and Sonos is party !