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Album artwork is missing using Deezer

  • 12 June 2022
  • 7 replies
  • 303 views

Please help, I am running Deezer on my Astel and Kern hi res player and there is no album artwork appearing. How do I get album artwork?

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Best answer by Anonymous 12 June 2022, 09:25

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7 replies

Hey @humzet 

The problem is known, see also other thread here in the forum. The developers have been informed so that the app will soon be fully functional again.

 

Thanks for the information dee.

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@humzet 

@dee_dirk 

Imho it could be a different issue. 
The bug i discribed in the linked thread appears on Android OS Version 6 if using the latest Deezer app update for Android. 
The Astel and Kern player doesn‘t use Android OS. It‘s got his own native OS. 
But could be that there’s a similar reason for this behaviour on both OS. 
 

@humzet 

Was there an OS update or partial update for deezer on your device in the near past before the problem came up?

Have you tried a hard reset of the player?

I don‘t know this device in detail… has it internal and also SD card memory?

If there are deezer music downloads possible formyour device, please delete and redownload them. 

@Superschlumpf is right. I got it wrong. Mea culpa. 😥

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@Superschlumpf is right. I got it wrong. Mea culpa. 😥

 

Hello Superschlumpf

thanks for your post. In answer to your questions

1 There was an update to Deezer just to get it working. I am new to Deezer so I cannot be sure if this issue was apparent before the update.

2 No update of the OS.

3 I have internal as well as SD card memory

4 I have not tried a hard reset of the player

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@humzet 

Thanks for your answers. 😎
So imho a similar problem as on Android 6 caused by the Deezer update could be possible, but first i would try to clear Deezers data cache if there is this function also part of settings within the Deezer app on your device (like on Android or iOs).

If this does not help, delete deezer from your device (if possible), hard reset (not factory reset) your device and reinstall Deezer. 
 

Can you choose on your device, whether internal memory or SD card is used for Deezer? On Android you can and often internal memory is the better option making less problems.