• 11 September 2023
  • 5 replies

Hi , I’ve been with Deezer for a long time but know my tracks have gone after I Sonos . 

how can I get my tracks ? 



Ian Bennett 

5 replies

Userlevel 7
Badge +5

Hello @Ian Bennett if I understand well your message, you are telling us that you lost of music library. Is that right?

If that is correct, I check in the system and found a new account created 10 of September under email starting with - ian3 @, but you have another account since 2014 under email - ho*** @

In case you need more support to login on our old account, please reach our customer support using this link here


yes , I would like to have my account from 2014 with email   and remove the Googlemail account please . 

thanks for helping much appreciated 




Userlevel 7
Badge +5

Hi @Ian Bennett , I noticed that you have posted your email. However, to ensure your protection, I have removed it since this is a public channel.
I'm very happy to hear that you were able to access your Deezer Premium account created in 2014.

As requested, I have disabled your Googlemail account.
If you require any further help, please don't hesitate to reach out.



Hello @Leonídia.Deezer 

Shortly after Deezer updated their app into being purple, i cannot access my subscription or music. It’s been over a month now. Can i just get my subscription back because i have been paying for it consistently so

Userlevel 7
Badge +5

Hi @Olerato : May sounds a bit simple, but could you check if the correct email address is being used in the app? And have to tried to log on by any other means; web browser, another phone/tablet?

If this is the case and you are sure that the correct email address is being used and it doens’t work on other devices, send in a request: