unwanted guest on my account

Forum|Forum|1 year ago
December 5, 2024
3 replies
66 views

While reading monthly mail from deezer, I discovered that somebody else is using my account - there was so many tracks by artist Nidza Bleja listened by „me”, but I didn’t play it even once - I don’t even know this artist. I changed my password and it seems to be ok now, but my 2024 playlist and statistics are sick because of this artist. Can you please erase all his tracks from my history so I could listed to my real favorite 2024 songs? Thanks!

Best answer by Nina Nebo

Hi @9batigol !

If you have suspicious activity on your account and you have follow steps in link below

Suspicious Activity On Your Deezer Account Help

https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

to delete your listening history, you need to contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new

Nina NeboAnswer

Superuser

Hi @9batigol !

If you have suspicious activity on your account and you have follow steps in link below

Suspicious Activity On Your Deezer Account Help

https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

to delete your listening history, you need to contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

9

9batigolAuthor

One Hit Wonder

Thanks Nina, I made a ticket to support team.

clubhosty

Roadie

If there's an unwanted guest on your account, immediately change your password, enable two-factor authentication, and review account activity for unauthorized access.

Suspicious Activity On Your Deezer Account Help

Suspicious Activity On Your Deezer Account Help

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