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Hi, 

it’s been a while that I can Download anymore songs.  When I download, the songs don’t stay like before. 
please can you fix it ? 
 

thanks you 

Hey @Frankie Asahd 

Android?

Hey @Frankie Asahd can you provide more information? What happens after you download songs now?
Thanks 

Hey @Frankie Asahd can you provide more information? What happens after you download songs now?
Thanks 

Musics do not remain saved. 

Hey @Frankie Asahd 

Android?

No,  IPhone. 

Hey @Frankie Asahd can you please try the following steps:

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
     

Keep in mind that you’ll need to download your favourites again from your library after.
Apologies for the inconvenience

Hey @Frankie Asahd can you please try the following steps:

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it
     

Keep in mind that you’ll need to download your favourites again from your library after.
Apologies for the inconvenience

Hey, 

thanks you I will try it ! 

 

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