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Family Account : Lost 1 member

  • 28 July 2022
  • 1 reply
  • 75 views

Hey guys, 

My family account subscription is over and my son account ( Mathurin ) doesn’t appear anywhere on the app so he can’t find his playlists. Could you please help me ? 
Thanks,

Hervé

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Best answer by Anonymous 28 July 2022, 12:32

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1 reply

Hey @Hervé974 

Your son had a profile and used the admin's login data?

Since the family subscription is no longer active, your son can no longer access his profile. You should have converted this to a independent account before the subscription expired.

The solution now is to book a family subscription again, then your son's profile will be available again.

Alternatively, support may be able to help:
→ https://support.deezer.com/hc/requests/new

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