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One Hit Wonder
MelanieVanRemsburg
One Hit Wonder
Apr 19, 2022 6:25 PM UTC
Answered

All my songs missing

Hi there. My app disappeared so I reloaded it. My deezer was paid on the required date but now when I go onto my deezer all my 884 songs are gone. No play lists no favorite tracks nothing zero. I have logged out logged in but nothing is bringing back my music. 

How do I rectify this please?

 

    Jaime.Deezer
    Jaime.DeezerAnswer
    Community Manager
    Apr 20, 2022 10:20 AM UTC

    Hi @MelanieVanRemsburg I have checked in our system and everything seems to be fine with your account and all your music is there.
    Can you please reinstall the app and login again with the email and corresponding password of your Deezer account and let me know if tat works.
    Thanks :)

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    1 reply

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    Apr 20, 2022 10:20 AM UTC

    Hi @MelanieVanRemsburg I have checked in our system and everything seems to be fine with your account and all your music is there.
    Can you please reinstall the app and login again with the email and corresponding password of your Deezer account and let me know if tat works.
    Thanks :)

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