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Ads too loud and too often

  • February 19, 2025
  • 4 replies
  • 130 views

Not sure if I can use this service.

First the ads come way to often. Sometimes after every single song. Other similar services that use ads will usually have 1 ad every 20-30 minutes, but here on Deezer it seems like ads run every 4-5 min.

Also the ads do not follow Volume settings and instead play at MAX volume. There is also no way to pause the ad without closing the entire window. If I use Deezer for quiet background music while in Meetings then an ad starts to play at MAX volume overwhelming all other sound I need to be hearing on the system. Forcing me to close the window to stop the blasting sound.

4 replies

GropplerZorn
Superuser
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  • Superuser
  • February 20, 2025

 

Schitts Creek Please GIF by CBC


Alfredo.Deezer
Community Manager
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  • Community Manager
  • February 27, 2025

Hello ​@thesirbob 

Have you tried to clean all the cache of the app in the settings?

Also, you can try to activate the ‘normalise volume’ button on the app to see if that helps 😁

 


  • Roadie
  • September 3, 2025

Hello ​@thesirbob 

Have you tried to clean all the cache of the app in the settings?

Also, you can try to activate the ‘normalise volume’ button on the app to see if that helps 😁

 

Sorry to revive an old thread, but this was the only one to come up with this issue and I have noticed this behaviour, also. The frequency of ads is whatever, but even with Normalise Audio on, the ads are “RIP Eardrums, it’d be a shame if you were wearing headphones, or playing music low as background” levels of thunderously loud at all times. I like Brennan’s Bread as much as the next guy, but I don’t want “Today’s Bread, Today” to be the last thing I hear as their slogan is pumped directly into my ears at volumes sufficient to liquefy my brain!

Is there any other solution, or can this be reported as a bug? It happens on PC and mobile, but I cannot even find a cache to clear on desktop. I have tried the suggestions above as far as possible, however.


  • Roadie
  • December 5, 2025

Hello ​@thesirbob 

Have you tried to clean all the cache of the app in the settings?

Also, you can try to activate the ‘normalise volume’ button on the app to see if that helps 😁

 

Sorry to revive an old thread, but this was the only one to come up with this issue and I have noticed this behaviour, also. The frequency of ads is whatever, but even with Normalise Audio on, the ads are “RIP Eardrums, it’d be a shame if you were wearing headphones, or playing music low as background” levels of thunderously loud at all times. I like Brennan’s Bread as much as the next guy, but I don’t want “Today’s Bread, Today” to be the last thing I hear as their slogan is pumped directly into my ears at volumes sufficient to liquefy my brain!

Is there any other solution, or can this be reported as a bug? It happens on PC and mobile, but I cannot even find a cache to clear on desktop. I have tried the suggestions above as far as possible, however.

Yep -- the ads experience on the app is horrific.  

I decided to cut Spotify (many reasons but...Spotify and I are no longer friends).  I didn’t want to jump to [option 2 that many people like] and Deezer was the first option I looked at.  

Trial month was good - tho [option 3 that is meh] has a trial that I wanted to check out before sealing the deal.  

All this said, I want to see the relevant options, and long-term I probably wouldn’t use a streaming music service with ads anyway, but the fact that this is what I’d be downgrading to if I needed to cut the subscription for a month for whatever reason...is definitely a huge strike against Deezer.  (It’s the main strike in terms of functionality/user experience that I’ve seen tbh...everything else is solid.)