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Ads too loud and too often

  • February 19, 2025
  • 2 replies
  • 129 views
T
One Hit Wonder

Not sure if I can use this service.

First the ads come way to often. Sometimes after every single song. Other similar services that use ads will usually have 1 ad every 20-30 minutes, but here on Deezer it seems like ads run every 4-5 min.

Also the ads do not follow Volume settings and instead play at MAX volume. There is also no way to pause the ad without closing the entire window. If I use Deezer for quiet background music while in Meetings then an ad starts to play at MAX volume overwhelming all other sound I need to be hearing on the system. Forcing me to close the window to stop the blasting sound.

    Alfredo.Deezer
    T

    2 replies

    GropplerZorn
    Superuser
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    • GropplerZorn
    • Superuser
    • February 20, 2025

     

    Schitts Creek Please GIF by CBC

    Deezer Legend
    Alfredo.Deezer
    Community Manager
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    • Alfredo.Deezer
    • Community Manager
    • February 27, 2025

    Hello ​@thesirbob 

    Have you tried to clean all the cache of the app in the settings?

    Also, you can try to activate the ‘normalise volume’ button on the app to see if that helps 😁

     

    M
    Roadie
    • Malazar
    • Roadie
    • September 3, 2025

    Hello ​@thesirbob 

    Have you tried to clean all the cache of the app in the settings?

    Also, you can try to activate the ‘normalise volume’ button on the app to see if that helps 😁

     

    Sorry to revive an old thread, but this was the only one to come up with this issue and I have noticed this behaviour, also. The frequency of ads is whatever, but even with Normalise Audio on, the ads are “RIP Eardrums, it’d be a shame if you were wearing headphones, or playing music low as background” levels of thunderously loud at all times. I like Brennan’s Bread as much as the next guy, but I don’t want “Today’s Bread, Today” to be the last thing I hear as their slogan is pumped directly into my ears at volumes sufficient to liquefy my brain!

    Is there any other solution, or can this be reported as a bug? It happens on PC and mobile, but I cannot even find a cache to clear on desktop. I have tried the suggestions above as far as possible, however.

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