A message indicate that there is another app in use with the same credentials.
bug valid for all platforms and there is not related to the beta version
Best answer by Pia.Deezer
View originalBest answer by Pia.Deezer
View originalI’ve had weird experience this morning on iOS app 8.4.0.1.
i was listening to Flow. It stopped and displayed error “Your Deezer account is currently in listening mode on another device”. I can almost certainly say it wasn’t (unless my account is hacked). I did notice there was connection loss because soon after I saw my VPN reconnect. When I started playing again somehow it had switched to the album “Jazz City” by “Letress” which I’ve never heard of. I went back to Flow and soon after got the same error again.
It makes me wonder if my account is getting crossed-over with someone else’s account, and so my device was sync’ed with what someone else was playing.
I haven’t shared my account with anyone. I know which devices I have logged-in. Only 2 were switched-on (Apple Watch and iPad) and we’re on my person. They weren’t playing. The rest (Windows laptop, MacBook) were both off. Except I guess my Lenovo Smart Clock, but it is at home, no one is home, and I switched its microphone to mute before so left the house. In short, near-impossible it was playing on any other of my devices or anyone else’s.
I think I submitted the same in TestFlight (but can’t say for certain - no way to see submitted cases).
Hi
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
Please let me know if you are still experiencing any further issues.
Everything is working fine🙂
Hi
and you’re 100% sure nobody is using your account via the web etc. (as you can only listen to music on one device at a time)?
If you’re 100% - try logging out of your device, restarting it and logging back in.
if it still happens try changing your password as well.
Let us know how you get on.
Hello
I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:
Please let me know if you are still experiencing any further issues.
I am trying to listen to music on the windows desktop player, but it keeps pausing saying music is being played on another device.
I tried changing my password, and deleting all connected devices and apps. But I keep getting the same error:
This has randomly been happening for months. But today, Deezer is basically unusable. I will have to cancel my account if this continues, as I like to listen to the music I pay for.
Hello
Have a nice day
Hello
Thanks a lot for your help, I did as you advised, so now I’ll keep my fingers crossed there will be no more trouble! :)
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