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downloaded music taking to much time to open

  • December 14, 2024
  • 1 reply
  • 13 views
S
Runaway Baby

Why every time I open my downloaded music I jato wait it load?
It’s really annoying. 
It got worst now with update 10.27.0
I did the download to use it when and were I want and not when the app decide to allow me dou to a lack of capacity in saving my preferences 

    Leonídia.Deezer
    Alien SuperStar
    Forum|alt.badge.img+6

    Hi ​@saulojjr, I’m sorry to hear about your experiencing with your downloaded music.

    The app should allow you to access your downloads instantly, and I understand how important that is for a smooth experience.

    Here are a few steps that might help resolve the issue:

    1. Check Storage Permissions: Make sure the app has permission to access your device storage.
    2. Re-download the Music: Sometimes, removing and re-downloading your content can fix issues caused by corrupted files.
    3. Clear Cache: Clear the app’s cache in your device settings to refresh its functionality.
    4. Update Again: Ensure you’re running the latest version of the app. Occasionally, follow-up updates fix bugs from previous releases.

    If the issue persists, I recommend reaching out to our support directly through the app or their website to report the problem.

    They can look into this and provide further assistance.

    Thanks for your patience, and I hope it gets sorted soon! 😊

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