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Answered

renew subscription

  • September 17, 2024
  • 1 reply
  • 23 views

I was usingvpay but I stopped my sub ends in 1 day but I have no option  to renew  with different  payment  method.   Why?

Best answer by Nina Nebo

 

Hi @biron_darcy !

You need to change your payment details for subscriptions !?

 

Helpful link 

How to change or update your payment details

https://support.deezer.com/hc/en-gb/articles/214349045-Manage-Your-Deezer-Subscription-Payments

 

If you can't I update  payment method ,then you may need to clear your browser cache.
Open your account from a computer, clear the browser cache and try updating your details. 

 

Or contact Deezer support 

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

 

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Nina Nebo
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  • 4647 replies
  • Answer
  • September 17, 2024

 

Hi @biron_darcy !

You need to change your payment details for subscriptions !?

 

Helpful link 

How to change or update your payment details

https://support.deezer.com/hc/en-gb/articles/214349045-Manage-Your-Deezer-Subscription-Payments

 

If you can't I update  payment method ,then you may need to clear your browser cache.
Open your account from a computer, clear the browser cache and try updating your details. 

 

Or contact Deezer support 

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

 


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