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sonos arc not able tonadd deezer as a service

V
Runaway Baby

I bought a sonos arc use to have the playbar with the s1 app. Now I'm using s2 because of the new sonos arc model I have. I want to add deezer as a new service bit gett8ng the message problems adding deezer to this account? I'm able to use deezer on my phone and also with the S1 app from deezer. I have a premium account. Do I need to remove deezer from the S1 app? So that it will work on the S2 sonos app? I'm already looking to go to Spotify if this problem will not be fixed. 

Best answer by Leonídia.Deezer

 Hi @vito.morais thanks for your message. I would say that you should try to remove app S1 and install the app S2 for your new Sonos speaker.

Also I would if this option doesn’t work, to reach out Sonos Customer Support here and Community knowledge base here.

Let’s us know if that worked for you.

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Leonídia.Deezer
Alien SuperStar
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 Hi @vito.morais thanks for your message. I would say that you should try to remove app S1 and install the app S2 for your new Sonos speaker.

Also I would if this option doesn’t work, to reach out Sonos Customer Support here and Community knowledge base here.

Let’s us know if that worked for you.

V
Runaway Baby

Hi leonidia,

 

I found it with an premium account you can only have 3 devices so i removed the old sonos and than try it again and ot worked.

Thanks for answering 

Leonídia.Deezer
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    Leonídia.Deezer

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