Skip to main content
Answered

cancelling an account with the free service


Hi. I have mistakingly made two accounts on Deezer. One paid subscription with my music on bit the email address for that one is old and running out of space. I want to change the email address to my newer email, but that was declined as I had accidentally opened another Deezer free account with it. So I think I need to delete my free Deezer account but can't see how? Is this what I need to do to be able to use that email with my paid freezer account? Help!

Best answer by Nina Nebo

 

I see on web Deezer Desktop

    https://www.deezer.com/

in account settings I can delete my account 

 

but on Deezer app which I downloaded for PC don’t have that possibility

 

 

or you can contact Deezer support or chat

https://support.deezer.com/hc/en-gb

View original
Did this topic help you find an answer to your question?

5 replies

Nina Nebo
Deezer Legend
Forum|alt.badge.img+14
  • Deezer Legend
  • 5120 replies
  • October 20, 2023

Hi. Thanks for this. But the delete instructions don't seem to work to allow you to delete a free account. The only option I have when I get to manage my account is manage my subscription. And I don't have one so it simple says I'm enjoying Deezer free at the moment. 

 

Do you agree that I need to delete this account in order to use this email address with my paid Deezer account?


Nina Nebo
Deezer Legend
Forum|alt.badge.img+14
  • Deezer Legend
  • 5120 replies
  • October 20, 2023

 

Charlie Kenobi wrote:

Hi. Thanks for this. But the delete instructions don't seem to work to allow you to delete a free account. The only option I have when I get to manage my account is manage my subscription. And I don't have one so it simple says I'm enjoying Deezer free at the moment. 

 

Do you agree that I need to delete this account in order to use this email address with my paid Deezer account?

Yes , I think so 

 

 


So my question is then, how do you delete a free account that has no subscription?


Nina Nebo
Deezer Legend
Forum|alt.badge.img+14
  • Deezer Legend
  • 5120 replies
  • Answer
  • October 20, 2023

 

I see on web Deezer Desktop

    https://www.deezer.com/

in account settings I can delete my account 

 

but on Deezer app which I downloaded for PC don’t have that possibility

 

 

or you can contact Deezer support or chat

https://support.deezer.com/hc/en-gb


Reply