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how do i get my account back

  • September 5, 2023
  • 1 reply
  • 50 views

How do I get my account on the family account I'm trying to add my email but it won't let me it says its connected to another account but it's mine before we got the family plan so how can I connect my account 

Best answer by Nina Nebo

Hi @amorsita AECE !

How to join Deezer Family

iOSAndroid

If you're subscribed to a Deezer Free or Deezer Premium plan and you'd like more music for the rest of your family, you can join Deezer Family following these steps:

  1. Go to Settings Settings.png
  2. Select Account management 
  3. Select Manage my subscription
  4. Depending on your current plan, select Subscribe or Switch to Deezer Family

How to join Deezer Family

Desktop

  1. Go to your profile Profile.png
  2. Select Account Settings
  3. In the My information tab, select MANAGE MY SUBSCRIPTION located under My subscription
  4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

 

Helpful links

How to manage your Family members

These articles will help you set up and manage your Family members:

 

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

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Nina Nebo
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  • Deezer Legend
  • 5112 replies
  • Answer
  • September 6, 2023

Hi @amorsita AECE !

How to join Deezer Family

iOSAndroid

If you're subscribed to a Deezer Free or Deezer Premium plan and you'd like more music for the rest of your family, you can join Deezer Family following these steps:

  1. Go to Settings Settings.png
  2. Select Account management 
  3. Select Manage my subscription
  4. Depending on your current plan, select Subscribe or Switch to Deezer Family

How to join Deezer Family

Desktop

  1. Go to your profile Profile.png
  2. Select Account Settings
  3. In the My information tab, select MANAGE MY SUBSCRIPTION located under My subscription
  4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

 

Helpful links

How to manage your Family members

These articles will help you set up and manage your Family members:

 

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family


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