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music list is gone after logging in to applicatio

  • February 3, 2023
  • 1 reply
  • 10 views

A few days ago I had to re-log into my account. After doing this, I realize that even though I was in my account, my music playlist looked outdated from years ago so a lot of my music is gone. Also, the app kept asking me for a payment, requesting to sign up for subscription even though I’ve been signed up and on automatic payments forever. So signed up for the subscription process a payment again even though a payment for this moth had already precessed. 
 

CAN SOME ONE TELL ME WHAT HAPPENED? & ALSO TELL ME WHAT TO DO TO RESTORE ALL OF MY MUSIC?

Pinned reply

February 22, 2023

Hi @Mariali

Sorry about the delay. 

On that case you probably logged into another account, with a different login details of the previous one. 😐

The best thing to do is to contact our Customer Care team, they can have a look on it and find other accounts you probably have and merge all in one.🙇🏽

Good luck. 😊

1 reply

Johnathan.Deezer
Ultimate Superstar
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Hi @Mariali

Sorry about the delay. 

On that case you probably logged into another account, with a different login details of the previous one. 😐

The best thing to do is to contact our Customer Care team, they can have a look on it and find other accounts you probably have and merge all in one.🙇🏽

Good luck. 😊


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