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access to my account

  • December 29, 2022
  • 6 replies
  • 80 views

 i had Deezer family and i had my account on the account of my brothers (who was the admin of the family) with the Deezer family. but now i don’t have deezer family and i can’t access back to my account. and it’s annoying because i can’t connect to my account ? 
thank you in advance 

Best answer by Johnathan.Deezer

Thank you @dee_dirk ! 

Hey @Mr Sunny ! 

On that case your account should have an email to connect into it directly.🌐

If it doesn’t or you can’t find your profile anymore, please contact our Customer Care Team, they can help you to find your profile and help you to connect into it.😊

Take care!

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6 replies

  • 0 replies
  • December 30, 2022

Hey @Mr Sunny 

Your brother could invite you back to his family subscription.


  • Author
  • Runaway Baby
  • 1 reply
  • January 1, 2023

but he isn’t subscribed now 


Deezer had last year a hack and lost 240M persons their data, maybe you’re hacked…


  • 0 replies
  • January 2, 2023

@Mr Sunny 

But your account had its own login data?
Do you get an error when trying to login or a message that deezer free can no longer be used?


  • 0 replies
  • January 2, 2023
yvan.beerens wrote:

Deezer had last year a hack and lost 240M persons their data, maybe you’re hacked…

No passwords were tapped.


Johnathan.Deezer
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Thank you @dee_dirk ! 

Hey @Mr Sunny ! 

On that case your account should have an email to connect into it directly.🌐

If it doesn’t or you can’t find your profile anymore, please contact our Customer Care Team, they can help you to find your profile and help you to connect into it.😊

Take care!


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