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Answered

no access anymore to deezer app

  • December 20, 2022
  • 3 replies
  • 68 views

Hi, since at least a week or 2 already i can't use my deezer app and account. When i open the app i get the message 'niet mogelijk om de pagina te laden'. Can you please check this and help me to use my deezer app again.

I tried several tel nrs but i can't reach any servicedesk of deezer. Could you give me the right number please?

 

Thanks in advance

Best regards

Kathleen bekkers

Best answer by Johnathan.Deezer

Hi @Kbekke

Sorry about it. 

Please try to delete the app, reset your phone and reinstall the app, that should resolve the issue. 👌🏼

Here you have all options to contact our Customer Care team.

Take care. ✌🏼

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3 replies

Johnathan.Deezer
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Hi @Kbekke

Sorry about it. 

Please try to delete the app, reset your phone and reinstall the app, that should resolve the issue. 👌🏼

Here you have all options to contact our Customer Care team.

Take care. ✌🏼


  • Author
  • Runaway Baby
  • 1 reply
  • December 20, 2022

Hi Jonathan,

 

thanks for your answer.

What do you exactly mean with reset your phone?


Yula
Moderator
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  • Moderator
  • 3225 replies
  • December 21, 2022

Hey @Kbekke, simply restart, so turn off and on again 😎


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