Bonjour, je faisais partie d'un abonnement family et il y a 3 jours quand j'ouvre deezer j'étais déconnecté et en me reconnectant je vois que mon compte était passé en version gratuite, j'ai donc demandé à l'admin de me rajouter, il m'a envoyé un lien mais quand j'essaie de m'associer il y a un message d'erreur, et ça le fait pour tous les autres membres, comment faire ?
Answered
Impossible de rejoindre un abonnement family
Best answer by Nina Nebo
Hi
We are an EN community and we don't speak French, so I translated your text using a translator :
Hello, I was part of a family subscription and 3 days ago when I opened Deezer I was disconnected and when I reconnected I saw that my account had switched to the free version, so I asked the admin to add me back, he sent me a link but when I try to associate myself there is an error message, and it does the same for all the other members, what should I do?
Maybe your Deezer Family subscription has expired and that's why you've been switched to Deezer Free.
Admin and you should check if Deezer Family subscription is valid.
If the subscription has expired, it is necessary to renew it.
If this does not solve your problem, contact Deezer support
or you can access FR community for better understanding :
https://support.deezer.com/hc/fr/requests/new
https://fr.deezercommunity.com/
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Hi
We are an EN community and we don't speak French, so I translated your text using a translator :
Hello, I was part of a family subscription and 3 days ago when I opened Deezer I was disconnected and when I reconnected I saw that my account had switched to the free version, so I asked the admin to add me back, he sent me a link but when I try to associate myself there is an error message, and it does the same for all the other members, what should I do?
Maybe your Deezer Family subscription has expired and that's why you've been switched to Deezer Free.
Admin and you should check if Deezer Family subscription is valid.
If the subscription has expired, it is necessary to renew it.
If this does not solve your problem, contact Deezer support
or you can access FR community for better understanding :
https://support.deezer.com/hc/fr/requests/new
https://fr.deezercommunity.com/
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