Skip to main content
Answered

im paying family ,and it keeps stopping me play saying its private acount


Why can't I play music same time as other on family plan ,I'm paying family premium ,and they keep saying private account 

Best answer by Nina Nebo

 

@Gary Davies 

It is not automated, only the Admin can add each member to the Family .

On Deezer Help center say :

If you are going to be the Admin, all you need to do is switch from your existing Deezer Premium plan to Deezer Family

If you are not going to be the Admin, you must join as an independent account to keep your existing favorites. You must receive an invitation to join a Family

 

In link below is all about Family plan what you need to know

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

3 replies

Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 4896 replies
  • February 3, 2024

 

Hi @Gary Davies !

Every Family plan have Admin who can add or remove members .

Did Admin add your account to Family plan !?


  • Author
  • Runaway Baby
  • 1 reply
  • February 6, 2024

I'm not sure ,hope it be automatic,since I'm paying more ,if it happens again I'll cancel deezer 


Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 4896 replies
  • Answer
  • February 6, 2024

 

@Gary Davies 

It is not automated, only the Admin can add each member to the Family .

On Deezer Help center say :

If you are going to be the Admin, all you need to do is switch from your existing Deezer Premium plan to Deezer Family

If you are not going to be the Admin, you must join as an independent account to keep your existing favorites. You must receive an invitation to join a Family

 

In link below is all about Family plan what you need to know

https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family