I subscribed to deezer about two months ago. Now I want to cancel but there isnt a cancel button as there should be. The strange thing is: it says I got Deezer premium, but when I click further is says I'm enjoying the free (gratis) version and I cant cancel. I only can renew my subscription... But I already have deezer premium. My last payment was in july but I still can listen without commercials.
Is this a bug? How do I cancel my subscription?
Best answer by Nina Nebo
Hi
"Why can't I find the option to cancel my account?"−
You may already be logged into Deezer Free and therefore have no subscription to cancel. Alternatively, you may also have more than one subscription linked to different emails. Find out how to check if you have an account.
Helpful link
https://support.deezer.com/hc/en-gb/articles/214349245-Cancel-Your-Deezer-Subscription-
+13Hi
"Why can't I find the option to cancel my account?"−
You may already be logged into Deezer Free and therefore have no subscription to cancel. Alternatively, you may also have more than one subscription linked to different emails. Find out how to check if you have an account.
Helpful link
https://support.deezer.com/hc/en-gb/articles/214349245-Cancel-Your-Deezer-Subscription-
Hey Nina Nebo, thank you for your answer but I don't think this is the problem. It actually says I have Deezer premium when I'm logged in with my emailadress (see my screenshot) and I can also listen to music without commercials. The second one also cant be the problem, since I havent paid for the subscription since july. I only paid 10,99,- once in july (thats for one month) and its september now and I'm still deezer premium member.
So the problem is: it seems I'm enjoying deezer premium without paying haha :) but I don't want any problems and just want to cancel...
+13I try help but better Contact someone from Deezer Support via web chat. Our staff will be happy to get back to you between 09:30 and 17:00 UTC on weekdays and 11:00 to 17:00 UTC on weekends. Just click on the Chat with us window that appears in the bottom right corner during business hours.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
