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Answered

Premium offer not working / Support went into hiding

  • December 13, 2022
  • 2 replies
  • 62 views
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Runaway Baby

Very disappointed by your non-existent support! Received emails with an offer for Deezer premium. When clicking on the corresponding link, the price was higher than advertised in the personal email. Contacted support several times, first they did not do anything, then they went into hiding.
What can I do?

That’s not how you attract customers.

Best answer by Yula

Hello @Be.ing, the agent following your case had to contact our payment team to investigate your issue,

this is why there is a delay in the answer, he will get back to you very soon! 

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Yula
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  • Yula
  • Moderator
  • 3225 replies
  • Answer
  • December 18, 2022

Hello @Be.ing, the agent following your case had to contact our payment team to investigate your issue,

this is why there is a delay in the answer, he will get back to you very soon! 

(She/her) add your pronouns to your signature!
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1 person likes this
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    Be.ing
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Runaway Baby
  • Be.ing
  • Author
  • Runaway Baby
  • 1 reply
  • December 18, 2022

Thank you! I look forward to an answer. 
your service promised to answer and fix it several times already, but nothing was ever done. 
i hope this time it’ll work! :-) 

best regards 

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