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payment issue

A
Tiny Dancer

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

    I
    Tiny Dancer

    I have the same problem aswel and I just can’t seem to figure out what to do, I’ve made the payment and also got confirmation for it yet am still on deezer free and when I keep clicking on subscribe to premium it just takes me back to the main screen. So frustrating 

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7

    Hi @Ali Salm @Ismail Malik 
    Our records shows that your subscription is already active. If you are still having issues please contact our support team here :relaxed:

    T
    Tiny Dancer
    • towel
    • Tiny Dancer
    • June 3, 2022

    I've just paid and my card debited but account still showing as free. I really can't put up with a company that is incompetent. I'd like a refund. 

    A
    • Anonymous
    • June 3, 2022

    Hey @towel 

    If you have paid and still have Free status, you probably have 2 accounts in use.

    Please contact support so that this can be clarified quickly:

    https://support.deezer.com/hc/requests/new

    T
    Tiny Dancer
    • towel
    • Tiny Dancer
    • June 3, 2022

    Thanks but too late.  It seems like Google is already refunding my $100 per annum subscription.

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