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Two tracks can't be played simultaneously on two phones


My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones)
Both phones are listed in settings - devices?

Best answer by Noam Asulin

If you don't have family account then it makes sense . If you want to play simultaneously in 2 devices or more you need to have Family subscription . Premium subscription allowing up to 3 devices to be connected to the same account but you can't use Deezer on more than one device .
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7 replies

Noam Asulin
Deezer Legend
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  • Bezi since 2017
  • 2443 replies
  • Answer
  • October 6, 2019
If you don't have family account then it makes sense . If you want to play simultaneously in 2 devices or more you need to have Family subscription . Premium subscription allowing up to 3 devices to be connected to the same account but you can't use Deezer on more than one device .

I have a family account but still cant play on two devices simultaneously

 


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  • Lucky Star
  • 1595 replies
  • June 18, 2020

Hello @khanyisa.daniso, I’ve just answered to you on your other comment.

Have a nice day


  • Tiny Dancer
  • 1 reply
  • July 9, 2022

Even with family subscription i am not able to play on two devices simultaneously using the same account.


  • 0 replies
  • July 10, 2022

@DjVince71 

Did you create other profiles?


Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 403 replies
  • July 10, 2022

@DjVince71

As @dee_dirk said you have to create profiles for users on your family account or you have the option to invite other already existing deezer accounts. 
Invited accounts log in with their own username and password, profile user log in with the admin account data and then switch to their own profile in app settings. 
@dee_dirk sorry… it’s my explain day. 😂😙


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5227 replies
  • July 12, 2022

Hey @DjVince71 our Deezer Legends are right.
I’ve checked your account in the system and you have not created profiles yet.
Please check the following article from our support page: https://support.deezer.com/hc/en-gb/articles/206096891-Creating-a-Deezer-Family-Profile
if you have any further questions please let us know :)


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