When choosing a song, a random track starts to play instead

Here when I click to the first track the second one is started playing

On the second → the first one

On the forth → the fifth one

https://www.deezer.com/us/artist/2888/top_track

You also need a bug report section. I caught a few bugs lately.

This is very annoying behaviour from paid service! I can’t play specific track. Random one is playing.

https://www.deezer.com/us/artist/522224/top_track

Hi there @Bogdan Chadkin 

Thanks for letting us know. In what device/OS is this happening?

Have you tried reinstalling the app?

Hi, it’s browser version. I do not use apps yet.

Shitty service for free users. I would not buy subscription if I see such behaviour. Ad every few minutes is enough motivation to buy subscription. Broken service demotivates completely.

@Bogdan Chadkin you have a Deezer Premium account. 

Please make sure that:

1. You are logged into the correct account
2. Your Shuffle Mode button is deaktivated
3. You do not play a track mix

If the problem persists, please let us know where exactly you click on, so we can help you further. Thank you

Actually, this doesn’t work. Try to:

1. open “Top Tracks” of any artist
2. sort them by a popularity (e.g.)
3. try to click on a track

A random one will be played. This is so annoying! 

macOS + App Version 4.27.0 (4.27.0.137)

I had same issue, but with lists.  After a while I saw there is a way to turn off random, however when I go to another list it gets back to random by default. Annoying.

Suggestion: Put the random selection button near the play button while in list view, as for now I have to change screen to remove the random and then back to list view to confirm it is off.

If I play a specific album it seems OK, so far I see this behavior only with lists.

thanks for your feedback @cvcby 

Hi, I am member of a premium package, and suddenly I can’t play a song i want, deezer will play any other random song, I AM PREMIUM, and still, can someone help? it’s very frustrating.

Hello @julio_rosu this is a well known issue with Family members in the US.
Our team is investigating in order to find a permanent fix and you can enjoy all your Premium features again.
Apologies for all the inconvenience and I hope it is fixed soon.
Thanks for your patience

Thank you, you don’t know, it is really frustrating. I had not problem at the beginning, even though I have my independent account but being part of the family plan. But suddenly one day it stopped working, so I deleted the app, but my friend has paid all these months for the family plan just for him and me, so I’d like to fix the problem so I can come back and use it. I really hope you can help, thanks so much for replying. @Jaime.