After about 1 minute of playing, any song on TV Philips 65PUS8118. It just stop without any message.
I believe that here is work for vacation developers, who need to fix this bag.
Answered
App isn't working properly on Philips TV
Best answer by Leonídia.Deezer
Hi
I don’t have a Philips TV to test, but using my Nvida Android TV box, I can’t reproduce the same issue.
I played the flow for 20 minutes without any pause, plus a couple of tracks from a playlist.
This is the version installed on my box, updated on the 17/10/24.
On my app, I don’t have any option to change audio settings so maybe I don’t get same issue as you.
Have you tried to:
- Clear cache
- Clear Data
- Turn off the TV and remove the power cable for 30 seconds
- Uninstall and install again the Deezer application
If you still have the same issue, please record a video in with audio quality in HIFI and another in HQ to observe the differences.
+6Hi
The issue you’ve described, where songs stop playing after about a minute, certainly sounds weird.
Could you please provide the following details to help us diagnose the problem?
- The version of the Deezer app installed on your TV.
- Confirmation that your TV software is updated to the latest version.
- Whether the issue happens with all songs or specific tracks/playlists.
- Your network connection type (Wi-Fi or cable).
- Check if your TV has a strong internet signal? You can test this by using other apps like YouTube and letting us know how quickly content loads.
Hello, Thank youforyour reply:
Here aredetails you have asked:
1. Current version: 1; Last Update 2024-8-22 (I can’t find any more details)
2. TV is updated (I just checked it). Release version: TPN236E_V236.004.154.001 (Creation date: 2024/11/21-20:47:19)
3. It happening for all songs (I have tyied 20+ different songs)
4. Network connection is Wi-Fi 5G (Router based behind TV, reception is on highest possible level).
5.I’m Using there You Tube and Netflix without any issues.
Additionla info:
In Deezer settings I just tryied all 3 types of audio settings: Standard; High Fidelity (HIFI) and High quality (HQ);
For some reason I don’t observ this issue in High quality (HQ) mode (But I still would like to listen HiFi)
I do appritiate your willenes to help. Please let me know if I can provide any details
+6Hi
I don’t have a Philips TV to test, but using my Nvida Android TV box, I can’t reproduce the same issue.
I played the flow for 20 minutes without any pause, plus a couple of tracks from a playlist.
This is the version installed on my box, updated on the 17/10/24.
On my app, I don’t have any option to change audio settings so maybe I don’t get same issue as you.
Have you tried to:
- Clear cache
- Clear Data
- Turn off the TV and remove the power cable for 30 seconds
- Uninstall and install again the Deezer application
If you still have the same issue, please record a video in with audio quality in HIFI and another in HQ to observe the differences.
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