can anyone tell me why some play on my phone but not on my laptop ?
Answered
some songs only play on my phone
Best answer by FriskyProdigy
Hello
Despite you not having clarified if it’s Deezer Web or Desktop, there a lot of reasons why that may be the case, I’ll list a few for you to troubleshoot:
- Your laptop could have a firewall or proxy installed that is interfering with tracks playback - typical of work or school provided/managed devices.
- Your laptop could have some tracker and adblockers preventing some important scripts from running while using Deezer.
- Your laptop could be connecting to a network that has some firewall policies that block some elements, including necessary ones for Deezer to function properly.
- Your laptop could have a proxy that is placing you in a region other than your current one (on your phone) - and so some tracks may appear unavailable.
- You run a VPN service on your laptop, or the network you connect to does.
- Deezer Web: You have not closed your browser in a long time, try closing and reopening again or clear all browser cache and cookies.
- Deezer Desktop: You have not rebooted your laptop in a very long time, try rebooting and see if it it persists.
Please let us know if any of the above addresses your issue.
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+10Hello
Do you receive an error message?
Can you give us an example?
Thanks
+6- Deezer Legend
- 243 replies
- Answer
Hello
Despite you not having clarified if it’s Deezer Web or Desktop, there a lot of reasons why that may be the case, I’ll list a few for you to troubleshoot:
- Your laptop could have a firewall or proxy installed that is interfering with tracks playback - typical of work or school provided/managed devices.
- Your laptop could have some tracker and adblockers preventing some important scripts from running while using Deezer.
- Your laptop could be connecting to a network that has some firewall policies that block some elements, including necessary ones for Deezer to function properly.
- Your laptop could have a proxy that is placing you in a region other than your current one (on your phone) - and so some tracks may appear unavailable.
- You run a VPN service on your laptop, or the network you connect to does.
- Deezer Web: You have not closed your browser in a long time, try closing and reopening again or clear all browser cache and cookies.
- Deezer Desktop: You have not rebooted your laptop in a very long time, try rebooting and see if it it persists.
Please let us know if any of the above addresses your issue.
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