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impossible to browse into my playlist since 2 days

D
Runaway Baby

Hello

it is been at least 2 days since I am not able to access my playlist on deezer. I use deezer for years with Sonos and it’s the first time that I can’t browse into my playlists. All other options work perfectly, not the playlist. 
PS : I checked and no updates pending 
thank you for your help 

Best answer by Yula

Hey there @deweysax and @Pickles nosey! 

Can you please try these steps first: 

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for the Deezer account via this link
  • Delete Deezer from the Sonos app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Sonos app
  • Login with your new Deezer password
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P
Tiny Dancer

It’s the sane for me and I’ve been onto Sonos for the past hour and a half with diagnostics and also live troubleshooting. They say it’s a Deezer issue and it’s affecting multiple users. My symptoms are identical to yours 

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1 person likes this
  • D
    deweysax
D
Runaway Baby
  • deweysax
  • Runaway Baby
  • April 17, 2022

Thank you ! We just have to wait I guess now

 

 

 

 

 

Yula
Moderator
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  • Yula
  • Moderator
  • April 21, 2022

Hey there @deweysax and @Pickles nosey! 

Can you please try these steps first: 

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for the Deezer account via this link
  • Delete Deezer from the Sonos app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Sonos app
  • Login with your new Deezer password
(She/her) add your pronouns to your signature!
P
Tiny Dancer

Have already done this twice whilst on the phone to Sonos help desk.still the same 

D
Runaway Baby
  • deweysax
  • Runaway Baby
  • April 21, 2022

Thank you @Yula  for your help. I just tried and … not working 😓

P
Tiny Dancer

 

P
Tiny Dancer

I don’t know about anyone else but this is what’s showing on my system. It’s the ONLY issue , everything else is good 

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Runaway Baby
  • deweysax
  • Runaway Baby
  • April 21, 2022

Same here

D
Runaway Baby
  • deweysax
  • Runaway Baby
  • April 30, 2022

Nothing new on this issue ? Still not working for me …

 

 

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